Your voice is your career.
Join Eminent Contact Solutions and work with US companies in customer service, sales, support and more. Build real skills, grow into leadership, and be part of a team that is driven by results.
Apply in 3 simple steps
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Record a 60 to 90 second voice noteIn English, on Vocaroo or WhatsApp +505 8632 1234.
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Fill out the short applicationTakes about 5 minutes.
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Hear from our recruitersQualified applicants are contacted on WhatsApp or email.
More than a job. A career path.
We invest in people who bring energy, reliability and great communication. You bring the attitude, we bring the training.
Full training program
Product training, scripts, and live role-play simulations so you feel confident before your first call.
Clear growth path
Agent to QA Analyst, Team Lead and Supervisor. We promote from within and reward performance.
On-site or remote
Work from our Managua center or from home anywhere in Nicaragua with the right setup.
Work with US companies
Sharpen your English every day and gain international experience that grows your resume.
Supportive leadership
Coaching, feedback and a team culture where results and people both matter.
Flexible shifts
Morning, afternoon, evening and overnight options across our 24/7 operation.
Find your fit
On-site in Managua and remote across Nicaragua. Select your position in the application below.
Customer Service Agent
Handle inbound calls, orders and account questions with care.
Entry level
Sales Agent
Connect with prospects, handle objections and close deals.
Entry to experienced
Retention Specialist
Save cancellations and turn unhappy customers into loyal ones.
Experienced
Collections Agent
Recover balances professionally with empathy and compliance.
Experienced
Technical Support Agent
Troubleshoot and resolve customer tech issues step by step.
Entry to experienced
Email and Chat Support Agent
Deliver fast, well-written support across digital channels.
Entry level
Interpreter / Translator
Bridge English and Spanish conversations accurately.
Advanced English
Lead Generation Specialist
Qualify prospects and set appointments for US clients.
Entry to experienced
Quality Assurance Analyst
Audit calls, score performance and coach agents to improve.
Leadership track
Team Lead
Guide a team of agents daily, hit KPIs and support floor operations.
Leadership
Supervisor
Own campaign performance, reporting and team development.
Leadership
Do you have what it takes?
Experience is a plus, not a must. Attitude, reliability and communication are what matter most.
- Intermediate to advanced spoken English (B2 or higher preferred)
- Clear, friendly and professional communication
- Punctual, reliable and committed to your schedule
- Basic computer skills and comfort learning new systems
- Positive attitude and a drive to hit goals
- Leadership roles: prior call center supervision, QA or coaching experience
Remote work requirements
To work from home you will need:
- Computer with Core i5 or equivalent and 8GB RAM or more
- Wired internet connection of 10 Mbps or faster
- USB noise-cancelling headset
- Quiet, private workspace free of background noise
- Backup internet or power (UPS or mobile hotspot) recommended
What happens after you apply
A fast, transparent process. We review every single application.
Apply
Submit the form below with your voice note link.
Voice Review
Our recruiters listen to your English, tone and clarity.
Interview
A short interview by WhatsApp or video call.
Assessment
A quick role-play and skills check for your position.
Training
Onboarding and training, then you go live.
Step 1: Record your voice note
Record 60 to 90 seconds in English. Find a quiet place and speak naturally.
- Say your full name, where you live, and the position you want.
- Tell us about your experience, or why you would be great in customer service.
- Read this sample script out loud:
Vocaroo: press the red button, record, click Save and Share, then copy the link.
WhatsApp: tap Send on WhatsApp or message +505 8632 1234, record your voice note in the chat, then type “Sent via WhatsApp” in the voice note field of the form.
Do I need call center experience?
No. Many of our best agents started with us. Entry-level roles include full training. Experience is required for Retention, Collections, QA, Team Lead and Supervisor roles.
Can I work remotely from anywhere in Nicaragua?
Yes, as long as you meet the remote requirements: a reliable computer, wired internet, a USB headset and a quiet workspace.
Does my English need to be perfect?
No. You need to communicate clearly and confidently. Your voice note helps us find the right position for your level.
How will you contact me?
Qualified applicants are contacted by WhatsApp or email. Please make sure your number includes the country code.
Submit your application
All fields marked with * are required.